Terms of Service

1.Agreement to these Terms

These Terms are an agreement between you and Robinsky Group LLC, a limited liability company that owns and operates the Services under the name HSA AI ("HSA AI," "we," "us," or "our"), together with its successors and assigns. Our address is 269 W Pebble Creek Lane, Orange, CA 92865. These Terms govern your access to and use of the Services described in Section 3. In this document, "Terms" means these Terms of Service together with any Order.

1.1 Who "you" are

"You" means the person using the Services. If you use the Services for a business, "you" also means that business. The business is bound by these Terms, and so is each person who uses the Services under its account.

1.2 How you accept these Terms

You accept these Terms, and agree to be bound by them, when you do any of the following:

• check a box or click a button that says you agree to them, for example when you create an account or accept an invitation to join a business account;
• use the web app or the Slack app after these Terms have been shown or linked to you, for example in a sign-up form, an order form or email from us, or a message from HSA AI in Slack; or
• use the Services under a business account whose owner accepted these Terms for the business.

If you don't agree to these Terms, don't use the Services.

1.3 Accepting for a business

If you accept these Terms for a business, you promise that you have authority to bind that business. The account owner accepts these Terms on behalf of the business and on behalf of every person the business invites to, or allows to use, the Services. That includes team members in the web app and people who use HSA AI in Slack channels we provide for the business. The business is responsible for making sure those people follow these Terms. If you don't have authority to bind the business, you personally are bound by these Terms and responsible for the business's use of the Services.

1.4 Privacy Policy

Our Privacy Policy explains how we collect, use and share personal information. Please read it. It is a notice of our practices, not part of these Terms.

1.5 Key terms

Business account

The account we set up for a business, whether it is used through the web app, one or more Slack channels we provide, or both. Web app and Slack use may be set up, limited and metered separately.

Owner

A person with the owner role on a business account in the web app. For a business that uses only Slack, it means the person who accepted these Terms for the business or arranged its plan with us.

Member

Anyone other than an owner who uses the Services under a business account, including people who use HSA AI in a Slack channel we provide for that business.

Order

The plan or credit pack, the price and the other details shown or agreed when you sign up for, buy or start a plan, or buy a credit pack, including any sign-up page, checkout page, invoice, order form or written confirmation from us.

Credits

The units that measure the AI work behind each answer in the web app on a plan that uses them, such as Diamond (a "credit plan"). They include the monthly credits that come with a credit plan, and bought credits: credits from credit packs, and credits we add to a business account, whether paid for by invoice or given free. See Section 9, and Section 9.5 for the rules on bought credits.

Inputs and Outputs

Defined in Section 11. Together they are "Your Content."

HSA AI Materials

Defined in Section 12.

2.Eligibility and business use

2.1 Age

You must be at least 18 years old, and old enough to form a binding contract where you live, to use the Services. The Services are not directed to children, and people under 18 may not use them. When you sign up for an account or accept an invitation to join a business account, you confirm that you are 18 or older.

2.2 Business use only

HSA AI is a business tool for owners and teams of cleaning and other service businesses. You may use it only for business purposes. It is not a consumer service, and it is not meant for personal, family or household use. By using the Services, you confirm that you are acting for a business (including as a sole proprietor) and not as a consumer.

2.3 Sanctions and export

You may not use the Services if you, or the business you use them for, are located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions or embargoes, or if you are named on, or owned or controlled by anyone named on, a U.S. government restricted-party list (such as the U.S. Treasury Department's Specially Designated Nationals list). You also may not use the Services from a country or region where our AI provider does not offer its services. You won't give anyone access to the Services in breach of these rules.

2.4 Local law

We make the Services available worldwide, but we make no promise that they are appropriate or lawful to use everywhere. If you use them, you are responsible for following the laws that apply to you and your business.

3.The Services

3.1 What the Services are

HSA AI is an AI business coach for owners of cleaning businesses. "Services" means all of the following, together with the software, content and features we make available through them:

• The web app at https://app.hsacleanai.com, where your team can ask questions, get answers and keep shared chats and, on a plan that includes them, write to each other in channels.
• The Slack app: the HSA AI bot, used in Slack channels, direct messages and the assistant panel that we provide or enable, including through Slack Connect and guest access.
• The website at hsacleanai.com and any other HSA AI marketing pages, including the pages that describe our plan and link to sign-up.
• Our communications with you, including emails and support.

3.2 Signing up and team invitations

A business can sign up for a business account online, through the sign-up page in the web app or, for Starter or Pro, by paying first on our checkout page for that plan (buystarter.hsacleanai.com for Starter, buypro.hsacleanai.com for Pro) and then creating its login in the web app (see Section 8.3), or by contacting us at info@hsacleanai.com. If a step, such as paying online, isn't available on the sign-up page, the page tells you how to finish signing up with us. A sign-up is complete only when you have accepted these Terms, we have set up the business account and, for a paid plan, you have paid or we have agreed with you how you will pay. We may refuse, suspend or cancel any sign-up, for example because of suspected fraud, sanctions or export rules (see Section 2.3), actual or likely misuse of the Services, or non-payment, and where the law allows we don't have to give a reason.

Once a business account exists, team members join it through an invitation link. Invitation links are personal. They are tied to one email address, they expire, and they can reveal the business name and the invited address to anyone who has the link, so don't forward them.

3.3 Consultation calls and other services

The Services may offer a link to book a consultation call with our team through a third-party scheduling tool (currently Calendly). A consultation call, and any one-on-one coaching or other service you arrange through it, is not included in your plan unless your Order says so. Separate terms may apply to those services if they are presented to you, and if they are, those terms govern those services. The scheduling tool's own terms and privacy policy apply to your use of it.

3.4 Changes and new features

We are always working on HSA AI. We may add, change or remove features, content, guides, playbooks, templates and integrations at any time. If we remove a core feature of your paid plan in a way that materially reduces what you get, we will tell you, and you may cancel under Section 8. Counts and examples on the website, such as the number of guides or playbooks, may change.

3.5 Beta and preview features

We may offer features labeled beta, preview, early access or similar. They are provided "as is," may be less reliable, may change or end without notice, and are not covered by any commitment we make about the Services.

3.6 Availability

We aim to keep HSA AI available at any time of day, but we don't guarantee that it will be available, uninterrupted or error-free. The Services depend on third parties we don't control, including our hosting, database, email and AI providers and Slack. They may be unavailable because of maintenance, outages, limits, or problems with those third parties. We don't offer a service level agreement unless your Order includes one.

3.7 AI models and providers

Answers are generated using third-party AI models (currently provided by Anthropic). We may change the AI models, model settings and providers we use at any time, and answers may change as a result. On a credit plan, the number of credits an answer uses may change as a result too, because credits measure the AI work of the model used (see Section 9.3). We don't promise that any particular model will be used. The Services may decline to answer some questions, and answers may be cut short.

3.8 Connected software, automations and posting to Slack

If your plan includes it, such as Diamond, an owner may connect software your business uses. By connecting it, you authorize HSA AI and its service provider Composio to access that software on your business's behalf: to read the information described in our Privacy Policy, and, only where an owner chooses, to post and act in it as described below. You confirm that you are allowed to give that access, including to any information about your own customers and contacts that the software holds. Information the Services read from connected software is part of your Inputs under Section 11, with one difference: we use it only to answer questions for your business as our Privacy Policy describes, to run the owner's automations and carry out the posts and actions an owner chose, and to keep the Services safe and secure or meet a legal obligation. We don't use it to improve the Services or our coaching content, even in aggregated or de-identified form, or for anything else. An answer in a shared chat is part of that chat like any other answer, even when it uses a number worked out from connected software, so Section 4.8 applies to it. You can disconnect at any time on the Apps page.

We change something in your software only when an owner has chosen it: a post to Slack channels the owner switched on for posting, when they ask for one, or an action of an automation an owner set up that the owner approved, including later actions of the same kind to the same place that the owner allowed it to repeat without asking, as our Privacy Policy describes. Automations run on their own schedule, with nobody watching, and each run uses your business's allowance or credits like a question (see Section 9). The owner is responsible for the posts they ask for, the automations they set up and what they approve, including what later runs send under an approval. When an owner has HSA AI send emails, texts or posts to other people, such as their customers or their team, the owner is responsible for having the right to contact those people and for following the laws that apply to those messages, including anti-spam and telemarketing laws (for example, CAN-SPAM and the TCPA in the United States). Third-party software is provided by its own supplier under its own terms, and we are not responsible for it.

4.Accounts, business accounts and teams

4.1 Accurate information

Give us accurate, current and complete information when you sign up, create an account or accept an invitation, and keep it up to date. The app doesn't let you edit most profile details yourself today, so contact us at info@hsacleanai.com to correct them.

4.2 Credentials and one-time codes

Keep your password, sign-in codes, sign-in links and invitation links private, and keep your email account secure, because anyone with access to your inbox can receive a sign-in code. Don't share your login with anyone. You are responsible for everything that happens under your login until you tell us it has been compromised. If you use a shared device, sign out when you are done.

4.3 Owners and members

Each business account has at least one owner and may have members. Owners can see billing details and pending invitations for the business, and they can delete any chat in the business except one that is private to someone else (see Section 4.4). Members can delete only the chats they started. Owners decide who should have access to the business account.

4.4 Chats are shared with the whole business, except private chats

Every chat in a business account is shared with everyone on that account, except private chats. Every member and owner can see every shared chat, who asked each question and when, and the list of people on the account. Any member can rename or pin a shared chat. Deleting a chat deletes it for everyone in the business. Don't type anything into a chat that you don't want the rest of your team, including the owner, to see.

On a plan that includes connected software, such as Diamond, a chat becomes private to the owner who started it when HSA AI reads that owner's email or other connected apps in it, and every chat an automation makes is private to the owner who set it up, though the owner can have an automation's reports copied from those chats into a channel (see Section 4.9). A private chat is visible only to that owner: not to other owners, members, or HSA AI staff through the app. Only that owner can delete it, and it is deleted when their login is deleted. A chat becomes private only in these cases, never because someone asks for it, so treat every other chat as shared. Our Privacy Policy explains private chats in more detail.

4.5 Owners are responsible for their team

The business and its owners are responsible for the use of the Services by everyone they invite or allow to use them, in the web app and in Slack, and for any breach of these Terms by those people. That includes making sure each person is authorized to use the Services for the business and has any consent or notice needed for the information they share. Owners are responsible for removing access when someone leaves or should no longer have access. Today, you do this by contacting us at info@hsacleanai.com, and we act on the request within a reasonable time. The business stays responsible for use of the account until we have processed the request.

4.6 Owner authority

Owners control the business account. We may rely on instructions from any owner about the account, including instructions to add or remove people, change the plan, cancel, or delete content, and we are not responsible for acting on them. If people disagree about who controls a business account, we may ask for reasonable evidence, follow the instructions of the person who arranged the plan with us, or suspend the account until the disagreement is resolved.

4.7 Unauthorized use

Tell us right away at info@hsacleanai.com if you believe someone has used your login, your business account or an invitation link without permission, or if there has been any other security problem involving your account.

4.8 Access by HSA AI staff

Authorized HSA AI staff can access account information and account content, including the chats of every business, to provide support, keep the Services safe and secure, investigate problems and misuse, meet legal obligations, and improve our answers, guides and prompts. Staff can't open a private chat (Section 4.4) through the app, or a channel (Section 4.9) unless they are on your business account. We use content, other than what is written in channels, to improve the Services, never to train AI models, and we use information read from connected software only as Section 3.8 says. The Privacy Policy explains this in more detail.

4.9 Channels

On a plan that includes channels, such as Diamond, anyone on a business account can create channels, where the team writes to each other. Everyone on the account can read a public channel. A private channel can be read by the people added to it and by every owner of the business, including owners who aren't in it. Anyone who can read a channel can read all of it, including messages written before they joined the business or were added to the channel. Owners can delete any message and archive or delete any channel. Messages stay with the business when the person who wrote them leaves it, until someone deletes them. Don't write anything in a channel that you don't want everyone who can read it, including every owner, to see.

An owner can have an automation post its reports in a channel. Each report is copied, exactly as written, from the run's private chat, including whatever it repeats from connected software, such as customers' names, email addresses and phone numbers, and everyone who can read the channel can read it. The owner chooses the channel and is responsible for who can read the reports there, including making sure the people who can read that channel may see what the reports contain. Reports stay in the channel when the automation, or its owner's login, is deleted, until someone deletes them. HSA AI staff can't open a channel through the app unless they are on your business account, and we don't use what is written in channels to improve the Services. Our Privacy Policy explains channels in more detail.

5.Using HSA AI in Slack

5.1 Slack's own terms apply

Slack is a third-party service. Your use of Slack is governed by your agreements with Slack and by the policies and settings of each Slack workspace or organization involved. Those agreements are between you and Slack, not us. When you use HSA AI in Slack, you must follow Slack's terms and policies as well as these Terms.

HSA AI's greeting in the Slack assistant panel and its app description in Slack link to these Terms and the Privacy Policy. Not everyone who uses HSA AI in Slack will see them. For example, someone who only mentions the bot in a channel may never see the greeting. Everyone who uses HSA AI in Slack under a business account is still covered by the owner's acceptance for the business, as described in Section 1.3.

5.2 Where you may use the bot

You may use HSA AI in Slack only in the channels, direct messages or assistant panel that we provide or allow for your business, whether you join as a guest in our workspace or through a Slack Connect channel. Direct messages and the assistant panel are available only if we enable them for you. We may add or remove access to any channel or conversation at any time.

5.3 Channel members see what you post

In a channel, your questions, the bot's answers, and notices about usage and limits are posted where everyone in that channel can see them. That can include your colleagues, HSA AI staff, and, in a Slack Connect channel, people from more than one organization. When you use /ask, the bot posts your question with your name in the channel. HSA AI staff may be members of the channels we provide and may read what is posted there.

5.4 Bringing the bot into a conversation shares it

When you mention HSA AI in a thread, use /ask, or ask it something in a direct message or the assistant panel, the Services read recent messages in that thread or conversation, including other people's messages, and send them with your question to our AI provider to write the answer. Only bring the bot into a conversation if you have the right to share what is in it, and don't mention the bot in threads that contain personal or confidential information that shouldn't be shared.

5.5 Feedback reactions

Adding a thumbs-up or thumbs-down reaction to one of the bot's answers sends feedback to us, including who reacted and in which channel. A thumbs-down also shares the question and the answer with HSA AI staff, in Slack, so we can review and improve the answer. The Privacy Policy explains how long we keep feedback.

5.6 Shared allowance

In Slack, the question allowance is shared by everyone in each channel we provide, as described in Section 9. Any allowed member of a channel may be able to see that channel's usage for the month.

5.7 Slack retention and administration

Messages you post in Slack, including questions and answers, are stored by Slack under the retention settings of the workspace or organization they belong to. In a Slack Connect channel, each organization's settings apply to its own members' messages. We can't delete your messages from Slack, and we are not responsible for how Slack stores or handles them. Ask your Slack administrator about your organization's settings.

5.8 Slack availability and changes

We are not responsible for Slack's availability, performance, features or security, or for changes Slack makes to its products, APIs, terms or policies. If Slack changes its rules or requires us to change or stop the integration, we may change, limit or end HSA AI in Slack. If that happens, the web app may remain available to you, and your rights are those in Section 8 and Section 16.

5.9 Your rights in what you post

You must have the right to post, and to share with us and our providers, everything you post in a conversation where you use HSA AI. Don't post personal or sensitive information about your customers, cleaners or anyone else unless you have the right to share it, and never post the kinds of sensitive data listed in Section 10.

5.10 Ending Slack access

If you leave a channel we provide, are removed from it, or the bot is removed from it, your access to HSA AI in that channel ends. Removing the bot or leaving a channel does not cancel your plan. To cancel, follow Section 8.

6.AI-generated answers: important limits

Please read this section carefully. It explains what HSA AI is and isn't, and it limits how you may rely on it.

6.1 An AI assistant, not a person

HSA AI is an AI system. You are interacting with software, not a human coach, consultant or employee. HSA AI may speak in our coaching voice, using words like "we," "our approach" and "our team," and it may present our coaching approach as its advice. That doesn't mean a person wrote or reviewed the answer. Answers are generated automatically by AI.

6.2 Answers can be wrong

AI-generated answers may be inaccurate, incomplete, misleading, out of date, or inappropriate for your situation, market or location, even when they sound confident. HSA AI knows about your books, schedule, customers and other business data only what you type in, what your business's owners have kept in Memory on a plan that includes it, and, on a plan that includes connected software, what it reads from software an owner has connected (see Section 3.8). It may miss, misread or misunderstand that information, data in connected software may itself be wrong or out of date, and it may misunderstand your question. It may not follow its guides, flag what it doesn't know, or ask a clarifying question, even though it is designed to. Do not rely on any factual statement in an answer without independently checking that it is accurate. Laws, tax rules, wage rules, licensing requirements, platform rules and prices vary by place and change over time, so always check them for your own situation.

6.3 Not professional advice

HSA AI provides general business information and coaching only. Nothing in the Services is legal, tax, accounting, insurance, human resources, employment, worker-classification, financial, investment or other professional advice. Using the Services does not create an attorney-client, accountant-client, broker, fiduciary, advisor or other professional relationship between you and us. Contracts, agreements, policies and other documents that HSA AI drafts or suggests are starting points only. Have them reviewed by a qualified attorney licensed where you do business before you use them. For legal, tax, accounting, insurance, employment and financial matters, consult a professional licensed in your state or country.

6.4 Your decisions are your own

You are solely responsible for your business decisions and for how you use any answer. That includes decisions about pricing, refunds, hiring, firing, pay, discipline, whether workers are employees or independent contractors, contracts, insurance, taxes, marketing and how you treat your customers. You are also solely responsible for complying with every law that applies to your business, including employment and labor, independent contractor classification, wage and hour, anti-discrimination, licensing and permits, insurance, tax, consumer protection, privacy and data protection, and advertising, email, text-message and telemarketing laws.

6.5 No guaranteed results

We don't promise or guarantee any result from using HSA AI, including any level of revenue, profit, savings, pricing outcome, closing rate, hiring outcome, retention or growth. Your results depend on your market, your effort, your decisions and many things outside our control. Figures, prices, percentages, scripts and examples in answers, guides, playbooks, sample answers and marketing materials are illustrations. They are not typical or guaranteed results, and they may not fit your business.

6.6 No automated decisions about people

Don't use the Services, or any answer, as the sole or main basis for a decision that significantly affects an individual, such as whether to hire, fire, pay, discipline, promote or classify a worker, or whether to offer or deny service to a customer. HSA AI is not an automated employment decision tool, and you must not use it as one. Any such decision must be made by a person at your business who reviews the relevant facts and follows the law. If laws about using AI in employment or other decisions apply to your business, following them is your responsibility.

6.7 Similar answers and our coaching approach

Because of how AI works, other users may receive answers that are the same as or similar to yours. Our guides and answers reflect our own coaching approach to running a cleaning business, which is built mainly around residential cleaning companies. That approach may not suit every business, market, country or type of cleaning, and it is only one of many reasonable ways to run a business.

6.8 Not for emergencies

HSA AI is not an emergency, crisis, medical or mental-health service. If someone is hurt, in danger or in crisis, contact emergency services or a qualified professional right away. If you are dealing with an active legal dispute, an injury, a claim or a government audit or investigation, contact your attorney or insurer rather than relying on HSA AI.

6.9 The assistant can't make commitments for us

HSA AI can't sign you up, book calls, change your plan or billing, or make promises for us. Nothing an answer says about our prices, plans, refunds, cancellation, features or these Terms changes them or binds us. Only these Terms, your Order and written communications from our team do that.

7.Recommendations, third-party products and links

7.1 Third-party mentions and links

Answers, guides, playbooks and templates may mention or link to products, services, platforms and content from other companies, such as booking and scheduling software, marketing and advertising platforms, hiring sites, insurance providers, video hosting and our scheduling tool (currently Calendly). Third-party names and trademarks belong to their owners. A mention does not mean the third party sponsors, endorses or is affiliated with HSA AI.

7.2 Affiliate links and relationships

Some links in answers, guides and templates are affiliate or referral links, and some recommendations are for businesses we have a relationship with. We may earn a commission or other benefit if you click a link or buy from them. Answers are designed to note an affiliate link next to it, but because answers are generated by AI, a note may sometimes be missing. Make your own decision about whether any product or service is right for your business.

7.3 We don't control third parties

We don't control, and we are not responsible for, any third party's products, services, websites, content, prices, availability, security or privacy practices. Guidance about third-party platforms may become out of date when those platforms change. Your use of any third-party product or service is governed by that third party's terms and policies, and any dealings you have with a third party are solely between you and it.

8.Plans, fees, billing, renewal and cancellation

8.1 Fees

You agree to pay the fees for your plan, and the price of any credit pack you buy, as stated in your Order. In these Terms, "fees" includes credit pack prices. Fees are per business account, not per person, unless your Order says otherwise. For example, the Starter plan is currently $27 USD every 30 days for a whole business, the Pro plan is currently $99 USD every 30 days for a whole business, and the Diamond plan is currently $399 USD a month for a whole business, each plus applicable taxes. Unless your Order says otherwise, fees are in U.S. dollars (USD) and don't include taxes (see Section 8.4). Plan fees are billed in advance for each billing period (every 30 days for Starter and Pro and monthly for Diamond, unless your Order says otherwise), starting on the day you pay (if you buy Starter or Pro on our checkout page for it, that is before you create your login) or the date stated in your Order. A credit pack's price is charged once, when you buy it (see Section 8.3), and the web app shows each pack's credits and price before you buy.

None of our plans is free. If we give your business account complimentary access, no fees are payable for it while that access lasts, and Section 8.9 applies to it instead.

8.2 Automatic renewal

Your plan continues and renews automatically for successive billing periods of the same length (every 30 days for Starter and Pro and monthly for Diamond, unless your Order says otherwise) until you or we cancel it. Each renewal is at the price in effect for your plan at that time, subject to Section 8.5. You can cancel anytime, in your Whop account if you pay online or by emailing us (see Section 8.7). Cancelling stops the next renewal, and you keep access until the end of the billing period you have already paid for, except as Section 8.11 says for an upgrade. Fees you have paid are non-refundable, including for a partial period, except under our 7-day money-back guarantee or where the law requires a refund (see Section 8.8).

8.3 How you pay

Plan fees are charged in advance for each billing period to the payment method you provide when you sign up or, if we agree to invoice you or otherwise arrange payment with you, invoiced or paid as agreed. When you pay online, you pay on the checkout page of our payment provider, Whop, which processes your payment under its own terms. Whop may ask you to create or sign in to a Whop account to pay, and your card statement shows the charge as coming from Whop (for example, "WHOP.COM"). HSA AI doesn't receive or store your card number. If we invoice you, you authorize us to invoice you for all fees when due, including renewals. Each time you sign up for, upgrade to or restart a paid plan in the web app, or buy Starter or Pro on our checkout page for it (buystarter.hsacleanai.com or buypro.hsacleanai.com), before you pay we show you the plan's price, how often it is billed (every 30 days for Starter and Pro), that it renews automatically until you cancel, how to cancel, that you keep the plan until the end of the period you paid for and our refund terms, including our 7-day money-back guarantee (Section 8.8), and ask you to tick two boxes, neither of them ticked for you: one to agree to these Terms, and one to agree to the automatic renewal. You can't go on to pay until you tick both. If you pay for a plan on Whop without starting the payment in the web app or on one of our checkout pages, the payment isn't linked to any business account and sets up no plan, and we refund it. If you give us a payment method another way, we will ask you to authorize recurring charges when you start or change a paid plan, after showing you the price, the billing period and how to cancel. Once you authorize recurring charges, you authorize us, and our payment processor for us, to charge that payment method for all fees when due, including renewals at the end of each billing period, without asking you again each time, until your cancellation takes effect under Section 8.7. You must keep your billing and payment details current.

Buying Starter or Pro on our checkout pages. You can buy Starter before you have a login, on our Starter checkout page at buystarter.hsacleanai.com, and Pro on our Pro checkout page at buypro.hsacleanai.com. After you pay, the page takes you to the web app to create your login and business account. If you haven't done that within 30 minutes, we email you a link, to the email address you gave on the checkout page. Your plan, its billing period and its renewals start when you pay, whether or not you have created your login. Only a login with that email address can use the payment, except that, for 24 hours after you pay, the browser you paid in can move the payment to another email address that you show is yours. If that login already belongs to a business account that has a plan, or to a business account it doesn't own, the payment can't be used, and we refund it. Until you create your login, you can cancel in your Whop account or by emailing info@hsacleanai.com from the email address you paid with. If you still haven't created your login 25 days after you pay, we stop your plan from renewing and tell you by email; you can still create your login and use your plan until the end of the period you paid for.

A credit pack is different. Its price is a single charge, which you authorize at that pack's checkout, after we show you the pack's credits and price. It isn't a subscription: it doesn't renew, and we don't charge you for it again. Buying a pack doesn't change your plan or when your plan is billed. If we agree to invoice you for credits instead, you pay the invoice as agreed.

8.4 Taxes

Fees don't include taxes. You are responsible for any sales, use, value-added, goods and services, withholding or similar taxes that apply to your purchase, other than taxes on our net income. If we have to collect a tax, we will add it to your invoice or charge.

8.5 Price changes

We may change the price of your plan. We will give owners at least 30 days' notice by email before the new price applies to you, and it will apply starting with your first billing period that begins after the notice period ends. If you don't want to pay the new price, cancel before it takes effect.

8.6 Late or failed payment

If a payment is late, fails or is reversed, we may suspend the business account's access to the Services, after telling an owner, until the amount owed is paid. We may also end the plan if the amount stays unpaid. You remain responsible for all fees owed, and for reasonable costs we incur to collect unpaid amounts, to the extent the law allows.

If a credit pack payment is refunded, charged back or otherwise reversed, in whole or in part, we remove that pack's credits, or the same share of them, from your business's bought credits. If some of those credits have already been used, the part that can't be removed becomes owed credits, which are taken out of your business's credits before any more can be used, as described in Section 9.3. If a reversal is later undone, for example because a refund fails, we give the credits back, clearing any owed credits it created first. The web app shows owners any owed credits.

8.7 Cancel anytime

An owner can cancel the business account's plan at any time. If you pay online, you can cancel in your Whop account (Settings in the web app links there). You can also cancel by emailing info@hsacleanai.com from the email address we have on file for that owner, by sending a message from that email address through the contact form on our website and choosing "Canceling my plan", or by using any cancellation method we offer in the Services in the future. If you can't use that address, email info@hsacleanai.com or use the contact form from another address, and we will verify that you are an owner before we process the cancellation. Either way, the date we first receive your request is the date you asked to cancel. Include your name and your business name. We will reply to confirm. A cancellation takes effect at the end of the current billing period you have already paid for. Until then, except as Section 8.11 says for an upgrade, your business account keeps access, and you won't be charged for any later period.

Once your plan has ended and no other plan has replaced it, your business account has no plan until an owner starts one again, from Settings in the web app or by contacting us. While it has no plan, nobody can ask questions in the web app, but the business account and Your Content in it are kept, and you can still read and delete them.

8.8 Refunds

Our 7-day money-back guarantee: if HSA AI Starter or HSA AI Pro isn't right for your business, you can ask us to refund the first payment of your Starter plan, or the first payment of your Pro plan, in full by emailing info@hsacleanai.com, or replying to an email we sent you about your purchase, by the end of the 7th day after the day you made that payment (Pacific time; our emails give you the date). If you bought your plan on one of our checkout pages, you can ask whether or not you have created your login. We refund that payment through Whop to the payment method you used, and we end that plan when we refund it, so you won't be charged again and your business account then has no plan (see Section 8.7). We give this refund once for each business account and once for each person, whichever plan it is for. It covers only the first payment of a Starter or Pro plan, not renewals, Diamond, credit packs or a payment of $0. Starter's guarantee ends if your business upgrades to Pro; the payment for the upgrade is the first payment of your Pro plan.

Apart from that guarantee, fees are non-refundable, and so are credit pack prices. We don't give refunds or account credits for partial billing periods, unused questions, unused credits (monthly or bought), unused time, downgrades, upgrades (the unused part of the plan you upgrade from), periods when you didn't use the Services, or cancellation part way through a period, except where the law requires them, where Section 9.5 says so, or where we agree otherwise in writing. Unused questions and unused monthly credits don't roll over. When you pay online, Whop's own terms for buyers also apply to your payment, and Whop may resolve a refund request or payment dispute under them; this section doesn't limit that.

8.9 Free, promotional and complimentary access

We may offer free, trial, promotional or complimentary access, including complimentary access we grant to a business account. We may change the terms of that access, or end it, at any time. When we can, we will give you reasonable notice first. If free or complimentary access is going to turn into a paid plan, we will tell you the price and get your agreement before we charge you.

8.10 Billing disputes

If you think a charge or invoice is wrong, tell us at info@hsacleanai.com within 60 days after the charge or invoice date, and we will look into it in good faith. Raising it within that time helps us fix it quickly. It doesn't limit any right the law gives you to recover a charge you didn't authorize or that we made in error. Please contact us before disputing a charge with your bank, your card issuer or Whop. If a disputed credit pack payment is reversed, Section 8.6 says what happens to that pack's credits.

8.11 Upgrades

An owner can upgrade a business account from Starter to Pro in the web app. Before you pay, the web app tells you that Pro's full price is charged when you pay, with no credit for Starter, and that Starter ends when Pro starts, without a refund, and asks you to agree to Pro and its automatic renewal as Section 8.3 describes. When you upgrade, Pro's full price is charged straight away, and Pro starts as soon as you pay, with a fresh question allowance. Your Starter plan ends at that same moment, not at the end of its billing period: it isn't charged again, and the unused part of your Starter period isn't refunded or credited, except where the law requires (see Section 8.8). An upgrade to Pro also ends Starter's 7-day money-back guarantee; the payment for Pro is the first payment of your Pro plan, which the guarantee in Section 8.8 covers unless your business account, or you, have already had that refund. Pro then renews every 30 days from the day you upgraded. The web app has no downgrade: to move from Pro to Starter, cancel Pro, and once Pro has ended, an owner can start Starter.

9.Usage limits and fair use

9.1 Question allowances and monthly credits

Each plan includes a monthly allowance. On most plans, including Starter and Pro, it is a number of questions. On a credit plan, such as Diamond, it is a number of credits instead, which measure the AI work behind each answer (see Section 9.3). In the web app, the allowance is shared by everyone on the business account. For example, the Pro plan currently includes up to 1,000 questions a month for the whole business, the Starter plan currently includes up to 100, and the Diamond plan currently includes 100,000 credits a month. Credits apply to the web app only. In Slack, the allowance is always a number of questions, including for a business on a credit plan, and it is shared by everyone in each channel we provide.

In the web app, each business's allowance, whether questions or monthly credits, resets monthly on the business's own date, measured in Pacific time. The web app shows you the date. Where that date doesn't exist in a shorter month, the allowance resets on the last day of that month instead — so a business whose date is the 31st resets on February 28, or February 29 in a leap year. In Slack, allowances reset on the 1st of each calendar month, measured in Coordinated Universal Time (UTC).

When an allowance runs out, HSA AI stops answering there until it resets or you arrange more with us. On a credit plan, an owner can also buy a credit pack when the web app offers one (see Section 9.5). We don't charge automatic overage fees. Credits owed under Section 9.3 are taken from your business's later credits instead.

Plans also differ in which features they include. For example, of the plans we offer, only Diamond includes Live Trainings. The web app shows what your current plan includes, and we may change what a plan includes as described in Section 22. Memory, which keeps what a business's owners tell HSA AI about the business for their own answers, is included in Pro and Diamond (see our Privacy Policy). Starter includes chat and the Launch module of the Playbooks, for everyone in the business: the videos from the Launch Plan (the step-by-step plan the web app shows an owner who says, when setting up the business or later in Settings, that the business is just starting), and any other videos and resources in that module. It doesn't include the rest of the Playbooks (the videos, scripts and templates in the web app's other modules) or Live Trainings, and when an answer links to one of those, the link is shown locked.

9.2 Other limits

To keep the Services fast and fair, we also apply other limits, which may include:

• an hourly limit on the number of questions;
• a monthly limit on spoken questions: the recordings we turn into text, each up to 1 minute long (currently up to 100 a month for the whole business on Starter and 500 on Pro and Diamond, resetting on the same day as your question allowance);
• a limit on how many answers can be written at the same time;
• a limit on how many new chats a person can start in a period of time; and
• a maximum length for each question (currently 5,000 characters in the web app).

9.3 How questions and credits count

We may describe how questions count, and what counts toward each limit, in the Services. Unless the Services say otherwise, a question counts when we accept it, including a follow-up question, even if the answer fails, is cut short or is declined. Questions that we refuse because a limit has been reached don't count.

On a credit plan, each answer uses credits for the AI work it took, instead of counting against a question allowance. The work is measured from our AI provider's own count of the text the AI model read and wrote to produce the answer. That includes our instructions, the guides and other information it looked up, and the earlier messages in the chat it was given, so an answer that looks lots up, or continues a long chat, uses more credits. We price that work at the list prices our AI provider publishes for the model used, and turn the cost into credits at our credit rate, which is currently 1 credit for each US$0.001 (one tenth of a US cent) of that cost, rounded up to a whole credit. If we don't yet hold a model's prices, we price its work at the highest prices we hold for any model. The web app shows how many credits your business has left. For an owner, next to an answer that finishes, it also shows the credits its question has used so far, including any earlier answer to it that didn't come through, once that is 1,000 credits or more.

Every answer uses credits for the work done on it, including an answer that fails, is cut short or is declined after work on it has started, and a second answer to a question whose first answer didn't come through. A question can start, and a second answer can begin, only while your business has credits left. Once an answer has started, it isn't stopped because credits run out, even if that takes your business's credits past zero. The credits it goes past zero by are owed credits. Owed credits are taken out of your business's credits before any more can be used: first from its monthly credits (what is left of this month's, or else the next monthly refill), then from its bought credits, such as the next credit pack or credits we add. Credits from a credit pack payment that is refunded or reversed after they were used become owed credits in the same way (see Section 8.6). A question that we refuse because your business has no credits left uses none.

9.4 Changes and throttling

We may change allowances and limits. We will give owners at least 30 days' notice before we lower a paid plan's monthly allowance, including a credit plan's monthly credits, and before we increase the number of credits a given AI cost uses (our credit rate in Section 9.3), unless we need to act sooner to protect the Services or comply with law. We may slow down, queue or temporarily block requests if we reasonably believe that is needed to protect the Services, other customers or our providers, or to stop misuse.

9.5 Credits

This section applies to a business on a credit plan, and to any business that holds bought credits.

• Monthly credits. A credit plan comes with the number of monthly credits shown in your Order and in the web app. They refill on your business's own date each month (see Section 9.1), after any owed credits are taken from them. Monthly credits you don't use by the next refill don't roll over.
• Bought credits. While your business is on a credit plan, an owner can buy extra credits in credit packs when the web app offers them, and we may add credits to your business account, for example credits you pay for by invoice. Bought credits are used only after that period's monthly credits are used up. They don't expire while your business is on a credit plan.
• If your business moves to a plan without credits. Its bought credits are kept, but they can't be used while it is on that plan, and owners can still see them in the web app. They can be used again if the business returns to a credit plan.
• No cash value. Credits have no cash value. They can't be exchanged for money, refunded, or transferred to another business account or person, except where the law requires otherwise or this section says so.
• If we end credit plans. If we stop offering credit plans, or end your business's credit plan or its access to the Services for a reason other than a breach of these Terms, non-payment, or a risk or legal reason described in Section 16.2, we will either keep a credit plan available to your business until its unused paid bought credits are used up, or refund those unused paid credits at the price your business paid for them. We choose which. For this purpose, any owed credits are taken off first, and bought credits we gave free of charge count as used before paid ones.
• Closing your business account. If an owner closes your business account, or we close it because of a breach of these Terms, non-payment, or a risk or legal reason described in Section 16.2, its unused credits, monthly and bought, end when it closes and are not refunded, except where the law requires otherwise.

10.Acceptable use

10.1 What you must not do

You must not, and must not help or allow anyone else to:

• use the Services for anything illegal, fraudulent, harmful, deceptive or discriminatory, or to help anyone else do so;
• violate anyone's rights, including privacy, publicity, intellectual property and contract rights;
• submit sensitive personal data about yourself, your employees, contractors, applicants, customers or anyone else, including Social Security numbers or other government ID numbers, passport or driver's license numbers, bank account, credit card or other financial account numbers, passwords or access codes, health or medical information, biometric data, precise location or home access details, information about a person's race, religion, sexual orientation, immigration status or other protected characteristics, or any information about children;
• submit personal data about another person that you don't have the right to share with us and our providers;
• scrape, crawl or spider the Services, or bulk-download or systematically extract answers, guides, playbooks, templates or other content;
• try to extract, copy, reveal or reconstruct our system prompts, model instructions, knowledge base, guides, playbooks, templates or other non-public materials, including through prompt injection, jailbreaking or repeated or crafted questions;
• reverse engineer, decompile, disassemble or try to find the source code or underlying structure of the Services, except to the extent the law expressly allows despite this restriction;
• get around, disable or interfere with any usage limit, allowance, security feature or access control, including by using direct messages, extra channels, extra accounts or other workspaces to avoid a channel's or account's allowance;
• share logins or credentials with anyone, forward invitation links to anyone other than the person invited, or let anyone outside your business use your account;
• resell, rent, lease, sublicense, white-label, time-share or otherwise provide the Services, or access to them, to third parties;
• use the Services or any Output to build, train or improve a competing product or service, or any AI model, or to benchmark the Services for a competitor;
• use the Services in a way that breaks the usage policies of our AI provider (currently Anthropic's Usage Policy) or Slack's acceptable use policy;
• access the Services through bots, scripts or other automated means, except through features we provide for that purpose;
• upload or send malware or harmful code, probe or test the Services for vulnerabilities without our written permission, overload the Services, or interfere with their operation or with other users;
• impersonate any person or business, or misrepresent your identity, your authority or your connection with a business, including when you sign up;
• send spam, or submit false, automated or bulk sign-ups;
• use the Services to create content that harasses, threatens or defames anyone; or
• present any Output to others as coming from, or reviewed by, a licensed attorney, accountant, insurance professional or other licensed professional, or as coming from a person when it was generated by AI, where that would mislead them.

10.2 Reporting security issues

If you find a security vulnerability, please report it to info@hsacleanai.com and give us a reasonable time to fix it before telling anyone else.

10.3 Our enforcement rights

We may investigate suspected breaches of these Terms. If we reasonably believe that you, or anyone using your business account, has broken this section, we may take any action we consider appropriate, including removing or refusing to process content, limiting or suspending access for a person or a business account, ending the account under Section 16, and reporting activity to law enforcement or other authorities where appropriate. We don't have to monitor use of the Services, and we are not responsible for Your Content or for how anyone uses Outputs.

11.Your content

11.1 Inputs and Outputs

"Inputs" means what you and your team submit to the Services, including questions, messages, Slack thread content the Services read at your request, business information and feedback. "Outputs" means the answers and other content the Services generate in response to Inputs.

11.2 Ownership

As between you and us, you keep all rights you have in your Inputs. As between you and us, and to the extent any rights exist in them, you own the Outputs, subject to our rights in any HSA AI Materials that appear in them (see Section 12) and to these Terms. AI-generated content may not be protected by copyright or other intellectual property rights. We don't promise that any Output is unique, original, protectable, accurate, or free from third-party rights, and other users may receive similar Outputs.

11.3 Our license to use Your Content

You grant us, and the service providers acting for us, a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and otherwise use Your Content to:

• provide, operate and maintain the Services for you, including sending Inputs to our AI provider to generate Outputs;
• provide support, and keep the Services safe and secure, including investigating problems, misuse and breaches of these Terms;
• improve the Services, including through review by authorized HSA AI staff of chats and feedback to improve our answers, guides and prompts; and
• comply with law and enforce these Terms.

This license lasts for as long as we hold Your Content, as described in the Privacy Policy. For information the Services read from connected software, it covers only the uses in Section 3.8. For what is written in channels, it doesn't cover improving the Services (see Section 4.9).

11.4 No training of AI models

We don't use Your Content to train AI models, and we don't allow our AI providers to use it for that purpose. If we ever want to use content for training, we will ask for your permission first, and any permission would apply only to content created after you give it. We will never use content we receive through Slack to train AI models.

11.5 Aggregated and de-identified data

We may create aggregated or de-identified information from use of the Services, such as usage counts, feature use and common question topics, that does not identify you, your business or any person. We may use it to operate, analyze, secure and improve the Services and our coaching content, but not to train AI models. We don't create it from information the Services read from connected software (see Section 3.8).

11.6 Your responsibility for Inputs

You are responsible for your Inputs and for the Inputs of everyone using your business account. You promise that:

• you have all rights, permissions and consents needed to submit your Inputs and to let us use them as these Terms describe;
• your Inputs, and our use of them as these Terms allow, won't break any law or anyone's rights or any duty of confidentiality you owe; and
• if your Inputs include personal data about other people, such as your customers, cleaners, employees or applicants, you have given any notices and obtained any consents the law requires, and you keep that data to what is necessary for your question.

11.7 Feedback

If you give us suggestions, ideas, comments or ratings about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, copy, change and exploit that Feedback for any purpose other than training AI models, without paying you or crediting you. We don't have to use Feedback. This license covers the Feedback itself. The question and answer attached to a rating remain Your Content and are covered by Section 11.3.

12.Our materials and intellectual property

12.1 What we own

The Services and everything in them other than Your Content belong to HSA AI or our licensors. That includes our software, design, look and feel, knowledge base, topic guides, playbooks, quick starts, scripts, templates, videos, system prompts and model instructions, and the names, logos and branding of HSA AI (together, "HSA AI Materials"). HSA AI Materials are protected by copyright, trademark, trade secret and other laws. HSA AI Materials that appear in an Output remain HSA AI Materials.

12.2 Your license to use HSA AI Materials

While your business account has an active plan or other access we provide, and as long as you follow these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the HSA AI Materials made available to you through the Services for your business's internal operations. This includes adapting and using our templates, scripts and similar materials with your own customers, cleaners and staff in running your business. For example, you can post a job ad based on our template or use our sales script on your calls. Materials you have already adapted and put into use in your business, such as a published job post or a customer message you sent, may stay in use after your access ends, but the license to access and use the HSA AI Materials themselves ends with your access.

12.3 Limits on that license

You must not:

• copy, publish, post publicly, sell, share or distribute HSA AI Materials, in whole or in substantial part, outside your business;
• use HSA AI Materials to create, teach or sell any course, coaching program, community, training product, guide, template library, AI assistant or similar offering; or
• remove any copyright, trademark or other notice from HSA AI Materials.

12.4 Trademarks

"HSA AI" and our logos are our trademarks. You may not use them without our prior written permission, except to refer accurately to the Services.

12.5 Reservation of rights

We reserve all rights not expressly granted in these Terms. No rights are granted to you by implication or otherwise.

13.Confidentiality

13.1 Our confidential information

Our non-public information that you get through the Services is confidential. That includes the full knowledge base, guides, playbooks, system prompts and model instructions, non-public pricing and plan terms, non-public features, and security information ("Confidential Information"). You must use Confidential Information only to use the Services as these Terms allow, not disclose it except to people in your business who need it for that purpose and who are bound to keep it confidential, and protect it with at least reasonable care.

13.2 Exceptions

Confidential Information does not include information that: (a) is or becomes public through no fault of yours; (b) you already lawfully knew without a duty of confidentiality; (c) you lawfully receive from someone else without a duty of confidentiality; or (d) you develop independently without using our Confidential Information. You may disclose Confidential Information if the law or a court requires it, but only to the extent required, and, where the law allows, after giving us prompt notice so we can seek protection.

13.3 Your account content

We treat the non-public content of your business account, including your chats, as described in these Terms and the Privacy Policy. We don't show one business's chats to another business.

13.4 Reviews, regulators and advisers

Nothing in these Terms stops you from posting an honest review of HSA AI, reporting a possible violation of law to or communicating with a government agency, or sharing information with your own lawyers, accountants or advisers who keep it confidential. A review may not include our system prompts, model instructions, knowledge base content or security information.

14.The website and marketing materials

14.1 Information only

The website and our marketing materials are for general information about HSA AI. They are not advice, and they are not an offer that you can accept to form a contract.

14.2 Sample answers and examples

Sample answers, demos, example questions, screenshots and chat titles on the website are illustrations. They are shortened, they are not real customer data, and real answers vary by question and context. Descriptions of how HSA AI is built or designed to behave describe our goals, not promises about any particular answer. The figures and advice in sample answers are examples, not guaranteed or typical results, and advice in them for your business, such as advice about refunds or satisfaction guarantees for your customers, is not HSA AI's own refund or guarantee policy.

14.3 Prices and features

Prices, plans, allowances and features described on the website may change. If the website conflicts with these Terms or your Order, these Terms and your Order control.

14.4 Sign-up links

The website describes our plan and links to the sign-up page in the web app. Clicking a Sign up button or link doesn't create an account, a contract, a charge or any obligation for you or for us. An account and a plan start only when sign-up is completed as described in Section 3.2. We handle the details you give us when you sign up as described in the Privacy Policy. They aren't Inputs, and the licenses in Section 11 don't apply to them.

15.Privacy

15.1 Our Privacy Policy

Our Privacy Policy describes what personal information we collect through the Services, how we use and share it (including with our AI provider and other service providers), how long we keep it, and the choices and rights you have.

15.2 Personal data about others

You are responsible for giving any notices, and getting any consents, that the law requires for personal data you or your team submit about other people, such as your customers, cleaners, employees or applicants. Keep that data to what you need, and follow Section 10.

15.3 Our role

HSA AI is the controller of the personal data we process to provide the Services, including personal data in your Inputs, as described in our Privacy Policy. If your business has questions about this or needs data protection terms, contact us at info@hsacleanai.com.

16.Suspension and termination

16.1 By you

An owner may cancel the business account's plan at any time as described in Section 8.7. A member may stop using the Services at any time and may ask us to remove them from a business account.

16.2 By us

We may suspend or end access to the Services for a person or a business account, in whole or in part:

• if you or anyone using your business account breaks these Terms;
• if fees are not paid when due, as described in Section 8.6;
• if we reasonably believe that continuing would create a security, legal or financial risk, or risk of harm, to us, our users, our providers or anyone else;
• if we must do so to comply with the law, a court order or a requirement of Slack or our AI or other providers; or
• if we decide to stop offering the Services, or a part of them, to you or to everyone.

Where reasonable, we will give an owner notice first and a chance to fix the problem, but we may act immediately where we believe it is needed. If we stop offering the Services to you without cause (that is, for a reason other than a breach of these Terms, non-payment or a risk or legal reason described above), we will give owners reasonable notice where practicable, we will keep your access until the end of the billing period you have already paid for, and we won't charge you for any billing period that starts after your access ends. If your business holds bought credits, Section 9.5 also says what happens to them.

16.3 What happens when access ends

• Your right to use the Services and the HSA AI Materials ends, except as stated in Section 12.2.
• Fees that were due before your access ended stay payable.
• Unused credits, monthly and bought, are handled as described in Section 9.5.
• When a business account is closed, we delete its account content as described in the Privacy Policy, and we don't have to keep any of it for you. The Services don't offer a self-serve export. You can ask for a copy of your chats or your business's Memory at info@hsacleanai.com, and we will handle the request as described in the Privacy Policy. Ask before your access ends if you can, because account content is deleted after an account is closed. This doesn't limit any right you have under applicable law.

16.4 Survival

Any part of these Terms that by its nature should continue after termination will continue, including Sections 6, 7, 8 (for amounts owed), 11 (except the license to use Your Content to provide the Services), 12, 13, 16, 17, 18, 19, 20, 21 and 23.

17.Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, ALL OUTPUTS AND ALL HSA AI MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. HSA AI AND ITS OWNERS, AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND SERVICE PROVIDERS (THE "HSA AI PARTIES") DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS AND QUIET ENJOYMENT.

WITHOUT LIMITING THE ABOVE, THE HSA AI PARTIES DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE OF HARMFUL COMPONENTS; (B) ANY OUTPUT OR OTHER CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, LAWFUL, SUITABLE FOR YOUR BUSINESS OR JURISDICTION, OR FREE FROM THIRD-PARTY RIGHTS; (C) THE SERVICES WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT; (D) DEFECTS WILL BE CORRECTED; OR (E) YOUR CONTENT WILL BE BACKED UP, PRESERVED OR RECOVERABLE. KEEP YOUR OWN COPIES OF ANYTHING IMPORTANT.

THE HSA AI PARTIES ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES AND PRODUCTS, INCLUDING SLACK, OUR AI, HOSTING, DATABASE, EMAIL AND SCHEDULING PROVIDERS, OR ANY THIRD-PARTY PRODUCT, SERVICE OR LINK MENTIONED IN THE SERVICES, OR FOR THEIR AVAILABILITY, ACTS OR OMISSIONS.

YOU USE THE SERVICES AND RELY ON ANY OUTPUT AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. IN THAT CASE, ANY WARRANTY THAT CANNOT BE EXCLUDED IS LIMITED TO THE SHORTEST PERIOD AND NARROWEST SCOPE THE LAW ALLOWS.

18.Limitation of liability

18.1 Excluded damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE HSA AI PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, SALES, BUSINESS, CUSTOMERS, CONTRACTS, GOODWILL OR ANTICIPATED SAVINGS, LOSS OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY LOSS OR DAMAGE ARISING FROM DECISIONS MADE OR ACTIONS TAKEN IN RELIANCE ON ANY OUTPUT, IN EACH CASE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

18.2 Cap on liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE HSA AI PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM; OR (B) US$100.

18.3 How these limits apply

THE LIMITS IN THIS SECTION 18 APPLY TO ALL CLAIMS AND ALL THEORIES OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE OR OTHERWISE, AND THEY APPLY TO CLAIMS ABOUT THE WEB APP, THE SLACK APP, THE WEBSITE AND EVERY OTHER PART OF THE SERVICES.

18.4 What these limits don't cover

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING CALIFORNIA CIVIL CODE SECTION 1668. IF APPLICABLE LAW DOES NOT ALLOW ANY PART OF THIS SECTION 18, THE REST STILL APPLIES TO THE FULLEST EXTENT THE LAW ALLOWS.

18.5 Basis of the bargain

The disclaimers in Section 17 and the limits in this section are an essential part of the agreement between you and us. They reflect a fair allocation of risk. Without them, we could not offer the Services at their current price.

19.Indemnification

19.1 Your indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless HSA AI and its owners, affiliates, officers, employees, contractors and agents (the "Indemnified Parties") from and against all third-party claims, demands, actions and proceedings, and all related losses, damages, liabilities, fines, penalties, settlements, costs and expenses (including reasonable attorneys' fees), arising out of or relating to:

• your Inputs, or the Inputs of anyone using your business account, including any personal data about others;
• your use of the Services or any Output, or use by anyone you invite or allow to use the Services, including people using HSA AI in Slack;
• your breach, or their breach, of these Terms;
• your violation, or their violation, of any law or of anyone's rights; or
• your business operations and decisions, including employment and hiring decisions, worker classification, pay, pricing, marketing and advertising, contracts, insurance, taxes, and your dealings with your customers, cleaners, employees, contractors and applicants.

This section doesn't apply to the extent a claim arises from an Indemnified Party's fraud, gross negligence, willful misconduct or violation of law, from our breach of these Terms, or from a claim that the Services or HSA AI Materials, as we provide them, infringe someone else's intellectual property rights. A member who uses the Services under a business account is responsible under this section only for claims arising from that member's own Inputs, breach of these Terms or violation of law. The business is responsible for the rest.

19.2 Procedure

We will tell you promptly about any claim covered by this section. A delay in telling you only reduces your obligations to the extent the delay harms your defense. You will defend the claim with counsel reasonably acceptable to us, and we will give you reasonable cooperation at your expense. You may not settle a claim in a way that admits fault for, or imposes any obligation or restriction on, an Indemnified Party without our prior written consent. We may take part in the defense with our own counsel at our own cost.

19.3 Our right to control the defense

We may choose to take over the defense and settlement of any claim covered by this section, and if we do, you will cooperate with us and remain responsible for your obligations under this section, including reasonable defense costs.

20.Dispute resolution: binding individual arbitration and class action waiver

20.1 Informal resolution first

Most concerns can be solved quickly by talking to us. Before either of us starts an arbitration or a court case (including in small claims court), the party with the dispute must send the other a written notice ("Notice of Dispute"). Send yours by email to info@hsacleanai.com with the subject line "Notice of Dispute." We will send ours to the email address on your account or, if you use HSA AI only in Slack and we have no email address for you, to the owner who arranged your business's plan and by a message in the Slack channel we provide for your business. The Notice of Dispute must include:

• your name, your business name and the email address on your account (or, if you have no account, the email address you used with us, or, if you use HSA AI only in Slack, your Slack display name and the Slack channel you use);
• a description of the dispute, including the relevant facts;
• the relief you want, including the amount of money, if any, and how you calculated it; and
• your signature (a typed name is fine), and, if a lawyer is sending the notice for you, a statement signed by you that authorizes the lawyer to act for you.

For 60 days after the Notice of Dispute is received, we will both try in good faith to resolve the dispute informally. If either of us asks, we will meet by phone or video call during that time, and you may bring a lawyer. Neither of us may start an arbitration or a court case about the dispute until the 60 days have passed, unless we agree otherwise in writing. Any deadline to bring the claim, including under Section 23.16, is paused while this process runs. A court may enforce this section, and an arbitration administrator may refuse to accept or may pause a case that doesn't follow it.

20.2 What this agreement covers

Except as stated in Section 20.9, you and HSA AI agree to resolve every dispute, claim or controversy between us that arises out of or relates in any way to these Terms, any prior version of them, the Services (including the web app, the Slack app and the website), any Output, any sign-up, any communication or advertising, or our relationship, by binding individual arbitration. This applies to claims based on contract, tort, statute, fraud, misrepresentation or any other legal theory, and to claims that arose before you accepted these Terms, including from your earlier use of the Services, except for any case already filed in court or arbitration before you first accepted these Terms. It covers claims by or against HSA AI's owners, affiliates, officers, employees and agents acting for HSA AI, and by or against you, your business and anyone using the Services under your business account.

20.3 Who decides arbitrability

The arbitrator decides all questions about the arbitrability of any dispute and about the scope, interpretation, validity and enforceability of this agreement to arbitrate, except that a court decides whether this agreement to arbitrate was formed and decides: (a) whether a claim belongs in small claims court under Section 20.9; (b) whether the court carve-out for injunctive relief in Section 20.9 applies; (c) questions about the validity or enforceability of the class, collective and representative action waiver in Section 20.10; and (d) questions about requests for public injunctive relief under Section 20.11.

20.4 Federal Arbitration Act

These Terms involve interstate commerce. The Federal Arbitration Act, 9 U.S.C. § 1 and following, governs the interpretation and enforcement of this Section 20, even though California law otherwise governs these Terms.

20.5 Arbitration rules and administrator

The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, as modified by these Terms. If the AAA determines that its Consumer Arbitration Rules apply to the dispute, those rules apply instead. When their thresholds are met, the AAA Mass Arbitration Supplementary Rules also apply, and we both agree to follow them. The rules and filing forms are available at adr.org. If the AAA is unavailable or unwilling to administer the arbitration, we will agree on a substitute arbitration provider, or a court will appoint one. If these Terms conflict with the applicable AAA rules, these Terms control, unless the conflict would make this agreement to arbitrate unenforceable, in which case the rules control on that point.

20.6 Arbitrator and hearings

A single neutral arbitrator will decide the dispute. The arbitration will be held by video conference or telephone, or decided on written submissions, wherever possible. If the arbitrator decides that an in-person hearing is needed, it will take place in the county where you have your principal place of business, or at another place we both agree to. If your principal place of business is outside the United States, any hearing will be held by video conference unless we agree otherwise. The arbitrator will issue a written decision that explains the essential findings and conclusions. Judgment on the award may be entered in any court with jurisdiction.

20.7 Fees and costs

Payment of filing, administrative and arbitrator fees will be governed by the applicable AAA rules, except as follows. For any claim you bring for less than US$25,000, you will pay no more in AAA filing, administrative and arbitrator fees than the lesser of the filing fee you would have paid to start a case in a state or federal court in the county where you have your principal place of business and the amount the applicable AAA rules require you to pay, and HSA AI will pay the rest, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose. Each party pays its own attorneys' fees and costs, unless the arbitrator awards them under applicable law or the AAA rules. For a claim under US$25,000, we will not seek our attorneys' fees or costs from you unless the arbitrator finds your claim was frivolous or brought for an improper purpose.

20.8 The arbitrator's authority

The arbitrator may award any individual relief that a court could award to an individual party under applicable law, including damages, declaratory relief and injunctive relief, subject to the limits in these Terms, except that the arbitrator may award any remedy that applicable law does not allow to be waived. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking it, and only to the extent needed to provide relief for that party's individual claim. An award decides only the dispute between the parties to that arbitration. It has no preclusive effect in any other arbitration or proceeding involving anyone else, although a party may cite it.

20.9 Exceptions: small claims and injunctive relief

Either of us may choose to bring an individual claim in small claims court instead of arbitration, as long as the claim qualifies, stays in small claims court and is pursued only on an individual basis. Either of us may also ask a court, without first following Section 20.1, for a temporary restraining order or preliminary injunction, as allowed by California Code of Civil Procedure section 1281.8 or other applicable law, to preserve the status quo until an arbitrator decides the dispute, where needed to stop the actual or threatened infringement, misappropriation or violation of intellectual property rights or confidentiality obligations, or misuse of the Services of the kind described in Section 10 (such as scraping, extracting our prompts or knowledge base, or getting around security or usage limits). The merits of the dispute, including any request for a permanent injunction, will be decided in arbitration.

20.10 Class, collective and representative action waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND HSA AI EACH AGREE THAT ANY DISPUTE WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE ACTION OR ARBITRATION. UNLESS BOTH YOU AND HSA AI AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PARTY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, EXCEPT FOR THE ADMINISTRATIVE PROCEDURES OF THE AAA MASS ARBITRATION SUPPLEMENTARY RULES.

If a court decides, after all appeals are exhausted, that this waiver can't be enforced for a particular claim or request for relief, then that claim or request for relief (and only that claim or request) will be severed from the arbitration and decided in court, not in arbitration. It will be stayed until the individual claims that remain in arbitration are resolved. Under no circumstances will a dispute proceed as a class, collective or representative arbitration.

20.11 Public injunctive relief

If you seek public injunctive relief (relief whose main purpose and effect is to stop unlawful acts that threaten the general public), and a court decides that your right to seek it can't be waived under applicable law, including under McGill v. Citibank, N.A. (Cal. 2017), then that request will be severed and decided by a state or federal court located in California, as described in Section 21, and not by the arbitrator. The court will decide it only after the arbitrator has decided the individual claims and remedies that are subject to arbitration, and the court case will be stayed until then.

20.12 Jury trial waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND HSA AI EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

We understand that California law may not enforce a pre-dispute waiver of a jury trial in court. This waiver applies only to the extent the law allows, and its enforceability does not affect the rest of this Section 20.

20.13 Your right to opt out

You may opt out of this agreement to arbitrate. To do so, send an email to info@hsacleanai.com within 30 days after the later of: (a) the date you yourself first agreed to these Terms, whether by checking a box, clicking a button or using the Services after these Terms took effect; and (b) the date you first used the Services under a business account after these Terms took effect. For a member, an owner's earlier acceptance for the business doesn't start this 30-day period. Your email must include:

• your name;
• the email address on your account (or the email address you used with us, or, if you use HSA AI only in Slack, your Slack display name and the Slack channel you use);
• your business name; and
• a clear statement that you want to opt out of the arbitration agreement in HSA AI's Terms of Service.

An owner who opts out on behalf of a business opts out for the business and for the people using the Services under its account. A member may also opt out for themselves. If you opt out, Sections 20.2 through 20.13 (including the class action waiver in Section 20.10 and the jury trial waiver in Section 20.12) won't apply to you, disputes will be decided in court as described in Section 21, and the rest of these Terms, including the informal resolution process in Section 20.1 and the time limit in Section 23.16, still apply. Opting out of this agreement to arbitrate doesn't affect any other arbitration agreement you have with us, earlier or later, that you didn't opt out of. We will confirm your opt-out by email, and we keep a record of it.

20.14 Changes to this section

Changes to this Section 20 will never apply to a claim that arose, or a dispute that was pending, before the change takes effect, or to a claim that you or we asserted or gave notice of before then. Those are governed by the version of this Section 20 in effect when the claim arose. If we make a material change to this Section 20, we will give you at least 30 days' notice under Section 22. You may reject the change by emailing info@hsacleanai.com within 30 days after the change takes effect, including the information listed in Section 20.13 and a statement that you reject the change. If you reject it, the version of this Section 20 that you last accepted continues to apply to disputes between us.

20.15 Confidentiality

Neither party is required to keep the arbitration, or its outcome, confidential, unless the parties agree otherwise or the law or the applicable rules require it. Either party may ask the arbitrator for an order protecting confidential or trade secret information.

20.16 Severability and survival

Except as stated in Sections 20.10 and 20.11, if any part of this Section 20 is found to be invalid or unenforceable, that part will be severed, and the rest of this Section 20 will still apply. This Section 20 survives the end of your use of the Services and the termination of these Terms.

21.Governing law and venue

21.1 Governing law

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of California, without regard to its conflict of laws rules. The Federal Arbitration Act governs Section 20. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

21.2 Where court cases go

Any dispute that is not subject to arbitration under Section 20, or that is allowed to proceed in court (other than an individual small claims case), must be brought exclusively in the state or federal courts located in California. You and we each consent to the personal jurisdiction of those courts and waive any objection to venue there. Either party may still bring a proceeding in any court with jurisdiction to enforce an arbitration award.

21.3 Users outside the United States

If you use the Services from outside the United States, nothing in these Terms takes away any protection that the mandatory law of your country gives you and that cannot be changed or waived by contract.

22.Changes to these Terms

22.1 How we make changes

We may change these Terms from time to time. For changes that are not material, such as fixing typos, clarifying wording or reflecting changes that don't reduce your rights, we will update the "last updated" date at the top of this page.

22.2 Notice of material changes

If we make a material change, we will give at least 30 days' notice before it takes effect. We will email account owners and, where practicable, show a notice in the web app or in Slack. The notice will say what is changing and when. We may make a change sooner if the law requires it or if it is needed to address a security or legal risk, and we will still tell you as soon as we reasonably can.

22.3 Changes apply going forward

Changes apply only going forward, from the date they take effect. A dispute that arose before a change takes effect is governed by the version of these Terms in effect when the dispute arose. Changes to Section 20 are also subject to Section 20.14.

22.4 Your choices

If you don't agree to a change, you may cancel your plan before the change takes effect, as described in Section 8. Where the law allows, if you keep using the Services after a change takes effect, you accept the changed Terms. We may also ask you to accept changed Terms by checking a box or clicking a button, and we may require that before you keep using the Services.

22.5 Previous versions

Each version of these Terms is identified by its effective date. If you would like a copy of a previous version, contact us.

23.General

23.1 Electronic communications and signatures

You agree to receive these Terms, notices, invoices, receipts, disclosures and other communications from us electronically, including by email, in the web app and in Slack. Electronic communications satisfy any legal requirement that a communication be in writing. Your electronic acceptance of these Terms, such as checking a box or clicking a button, has the same effect as a handwritten signature.

23.2 Notices

Send legal notices to us by email at info@hsacleanai.com. We will send notices to you at the email address on your account, or, for an account-wide notice, to the owners' email addresses, or by posting them in the Services. If you use HSA AI only in Slack and we have no email address for you, we may send notices to the owner who arranged your business's plan and post them in the Slack channel we provide for your business. Notices sent by email are received when sent, unless the sender gets a message that delivery failed. Keep your account email address current. Don't send notices to the address that sends sign-in codes, because nobody reads mail sent to it.

23.3 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. Any attempt to do so without consent is void. We may assign or transfer these Terms without your consent, including to an affiliate or in connection with a merger, acquisition, reorganization or sale of all or part of our business or assets. These Terms bind and benefit the parties and their permitted successors and assigns.

23.4 Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control. Examples include natural disasters, fire, flood, epidemics, war, terrorism, riots, labor disputes, government action, power or internet failures, cyberattacks, and outages or changes at Slack or at our AI, hosting, database, email or other providers.

23.5 Relationship of the parties

You and we are independent contractors. These Terms don't create any partnership, joint venture, employment, franchise, fiduciary or agency relationship. Neither of us has authority to bind the other.

23.6 No third-party beneficiaries

These Terms are for the benefit of you and us only, and no one else has any rights under them, except that the HSA AI Parties and Indemnified Parties may rely on and enforce Sections 17, 18 and 19, and the people described in Section 20.2 may rely on and enforce Section 20.

23.7 Severability

Except as stated in Section 20, if a court or arbitrator finds any part of these Terms invalid or unenforceable, that part will be enforced to the maximum extent allowed, or changed as little as needed to make it enforceable, and the rest of these Terms will stay in effect.

23.8 No waiver

If we don't enforce a part of these Terms, or delay enforcing it, that is not a waiver of our right to enforce it later. A waiver is effective only if it is in writing and signed or sent by us.

23.9 Entire agreement and order of precedence

These Terms, together with your Order, are the entire agreement between you and us about the Services. They replace any earlier or other agreements, proposals or statements about the Services, including statements made in answers generated by HSA AI or in marketing materials. If these Terms conflict with an order form or other written agreement signed by us, that signed document controls for the conflict. However, Section 20 controls over any other document from HSA AI, including order forms, sign-up pages, invoices, promotions and invitation links and messages, unless that document is signed by us and expressly states that it replaces Section 20 of these Terms.

23.10 Interpretation

Headings are for convenience only and don't affect meaning. The words "including," "for example," "such as" and similar words mean "including without limitation." The singular includes the plural and the plural includes the singular. These Terms won't be read against either party because that party drafted them.

23.11 Language

These Terms are written in English. If we provide a translation, the English version controls if there is any conflict.

23.12 Export and sanctions

You must comply with all export control and economic sanctions laws that apply to your use of the Services, including those of the United States. You may not use, export, re-export or transfer the Services, or give anyone access to them, in breach of those laws or of Section 2.3.

23.13 U.S. government end users

The Services are "commercial products" and "commercial computer software" and related documentation, as those terms are used in the Federal Acquisition Regulation and the Defense Federal Acquisition Regulation Supplement. If you are a U.S. government end user, you receive only the rights granted to all other users under these Terms.

23.14 Survival

The sections listed in Section 16.4, and any other part of these Terms that by its nature should survive, survive the termination of these Terms.

23.15 How to contact us

If you have questions about these Terms or the Services, see Section 24.

23.16 Time limit to bring claims

Except for claims that applicable law does not allow to be shortened by contract, any claim arising out of or relating to these Terms or the Services must be brought, in arbitration or in court, within one year after the person bringing it knew or reasonably should have known of the facts giving rise to it. Otherwise, it is permanently barred. The time is paused during the informal resolution process in Section 20.1.

24.Contact

For questions about these Terms, legal notices, cancellations, arbitration opt-outs, billing questions, security reports and anything else about the Services, email us at info@hsacleanai.com. Our mailing address is Robinsky Group LLC, 269 W Pebble Creek Lane, Orange, CA 92865. For questions about personal information, see our Privacy Policy.